Privacy policy

Privacy Policy of SNPshot Technologies Ltd

At SNPshot, we are committed to protecting your privacy and complying with our obligations under the Privacy Act 2020. This privacy policy sets out how we may collect, use, disclose and store personal information. Personal information means any information about an identifiable individual. Please read this Privacy Policy in conjunction with any applicable terms and conditions relating to the use of and access to our website, mobile applications, and other goods or services.

You acknowledge that you have read and understood this privacy policy, and authorise the collection, use, disclosure, storage and retention of your personal information as described in this privacy policy when you access or use our website, or otherwise provide us with any personal information.

Collection and retention

During the course of dealing with you, we may collect personal information about you, such as your name, address and contact details. We may also request other specific information from you relating to the information, goods or services that you wish to obtain from us. We may collect personal information directly from you or from the relevant laboratory that you have engaged with to provide a service that uses our goods.

If you choose not to provide personal information to us on request, we may be unable to provide certain goods or services to you, or it may affect the quality of our website, app or other services.

We retain your personal information for as long as is necessary for the purpose for which it was collected. We may hold personal information for such longer periods as may be required by law or regulation or as may be necessary to defend our legal rights. When the personal information that we collect is no longer required by law or otherwise, we will take reasonable steps to destroy, delete or anonymise it.

Use and disclosure

SNPshot will hold and use any personal information collected for the purposes set out in this privacy policy, for any purpose disclosed at the time of collection or for a directly related purpose, or otherwise in accordance with your authorisation. Generally, we will only use or disclose your personal information as follows:

to provide you with our goods or services;
to respond to or answer your enquiries or otherwise communicate with you;
to facilitate your use of our website, goods or services;
to research and help improve and enhance our goods and services;
to undertake administrative functions associated with our business;
to conduct market analysis and perform data analytics;
subject to you providing your consent, sending you electronic messages to promote and market our goods or services; or
where otherwise legally permitted or required.

Where you consent to us using your personal information for marketing and promotional communications, we may provide you with emails, newsletters and other messages to keep you informed of legal developments, market insights, our goods, services, and events that we think may interest you.

You can opt-out of receiving direct marketing from us at any time by clicking on the "unsubscribe" link included at the end of any marketing communication we send to you, or by contacting us.

Security

We take the security of all the personal information we hold seriously and will take reasonable steps to keep secure any personal information which we hold about you. But please note that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Storage of information in third party cloud systems
We may store your personal information within servers provided by New Zealand or offshore cloud storage providers.

Log Data

Whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.

Our website uses these “cookies” to keep track of which users log in to their accounts and place orders through the website, provide a more tailored customer experience, help improve our services, and for statistical tracking purposes using third parties such as Google Analytics.

Third party disclosures

We may engage third-party companies and individuals for the following reasons:

To facilitate the provision of our goods and services;
To provide services on our behalf (e.g. IT, marketing, customer support functions);
To provide administrative and professional functions to us (e.g. insurers, accountants and lawyers);
To perform services related to SNPshot’s DNA sampling system; or
To assist us in analysing how SNPshot’s DNA sampling system is used.

These third parties may have access to your personal Information to enable them to perform the tasks assigned to them on our behalf. However, we will ensure they are obligated not to disclose or use the personal information for any other purpose.

Access, correction and retention of your personal information

You agree that any information you give to us will be accurate, correct and up to date. You must inform us if any of your personal information changes, to ensure that the details we hold about you are up to date and correct.

You are entitled to access the personal information we hold about you, and to request that we amend it if it is incorrect. If we are not willing to correct errors that you have identified in your personal information, you may request that we take reasonable steps to attach a statement to the personal information noting the correction sought.

Links to third party websites

Our website, newsletters, email updates and other communications may, from time to time, contain links to and from the websites of others. The personal information that you provide through these websites is not subject to this privacy policy and the treatment of your personal information by such websites is not our responsibility.

If you follow a link to any other websites, please note that these websites have their own privacy policies which will set out how your personal information is collected and processed when visiting those sites.

Changes to this privacy policy

We may update our privacy policy from time to time by posting a revised version on our website. We advise you to review this page periodically for any changes. Any changes are effective immediately, after they are posted on our website. If we make any significant changes, we will provide you with reasonable notice of such changes through the website, or via other means such as email. By using our website or services after such notice period, you will be deemed to have accepted the updates to this privacy policy. If you do not agree to any change, you must immediately notify us and stop using and/or accessing our website or services.

If you have any questions or a complaint about how we use your personal information, please contact us by emailing graham@snpshot.com, or by writing to:

General Manager

SNPshot Technologies Ltd

P.O. Box 87040,

Meadowbank, Auckland 1742.